Privacy Policy
Last updated: [29/08/2025]
WP Extinguishers (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.wpextinguishers.co.uk or use our services.
Information We Collect
We may collect and process the following information:
Communication data: Messages or enquiries you send through our forms, email, or phone.
Personal details: Name, email address, phone number, company details, and billing address when you book a service or contact us.
Payment information: Collected securely through our payment provider (we do not store card details).
Website usage data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).
How We Use Your Information
We use your information to:
Comply with legal and regulatory requirements.
Provide and manage fire extinguisher servicing and related services.
Process bookings and payments.
Respond to enquiries and customer support requests.
Send service reminders, updates, or important notices.
Improve our website, services, and customer experience.
Legal Basis for Processing
We process personal data under the following lawful bases (UK GDPR):
Consent – where required (e.g., for marketing communications).
Contract – to deliver the services you have booked.
Legal obligation – to comply with fire safety regulations and record-keeping.
Legitimate interests – to improve our services and ensure security.
Sharing Your Information
We only share your information with:
Regulatory authorities where required by law.
We do not sell your personal data to third parties.
Trusted service providers (e.g., payment processors, IT support, booking systems).
Data Retention
We keep your information only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, or regulatory requirements.
Cookies & Tracking
Our website uses cookies to improve functionality and analyse traffic. You can manage or disable cookies through your browser settings. See our [Cookie Policy] for more details.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (where legally possible).
- Restrict or object to processing of your data.
- Request transfer of your data to another provider.
- Withdraw consent (where consent is the legal basis).
To exercise these rights, please contact us at info@wpextinguishers.co.uk
Data Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
